Region Selection

In order to not confuse yourself and the workshop facilitators, please make sure you use the AWS regions as stated in the descriptions of your worshop tasks.

In this workshop we want to make use of ASR & NLP in order to analyze call recordings of our virtual contact center:

  • All activities for producing virtual call recordings are to happen in a certain AWS region which we refer to as the contact center region. By default, we will use the AWS region in Frankfurt (eu-central-1) for this, but your workshop facilitators can also propose a different suitable region.
  • All activities dealing with processing your virtual call recordings are to happen in a certain AWS region which we refer to as the data platform region. By default, we will use the AWS region in Northern Virginia (us-east-1) for this, but your workshop facilitators can also propose a different suitable region.
  • It’s helpful when all teams comply to the convention and use the same proposed regions.

In the AWS Management Console, you can select the target region for your next actions as shown in the illustration below. Click the name of the currently selected region in the upper right corner to open the drop down list.

region-selection.png